Right of withdrawal

We offer free returns within 14 (fourteen) days of their withdrawal on all products – except customized items (such as personalized alterations or other customizations).

Please reach out to our customer service and we will provide you all necessary steps for the pick up of your order:  info@alfredorifugio.com

Further information:

Pursuant to Art. 52 of Legislative Decree 206/2005, as modified by Legislative Decree 21/2014, the customer may withdraw from these conditions and therefore from the purchase agreement for any reason, without stating any justification and without incurring any penalty, within 14 (fourteen) working days from the date of receipt of the order (30 days for the USA).

To exercise the right of withdrawal referred to in Article 5.1 above, the customer must sent Alfredo Rifugio Srl a notification email to this effect within the deadline indicated to info info@alfredorifugio.com

If the customer chooses to exercise this right, they must return the products at their own expense to Alfredo rifugio Srl within 14 (fourteen) days of their withdrawal; except for customized products.

The customized garment cannot be returned.


The goods must be returned intact with all their parts and in their original packaging (bags and boxes), preserved and used only for the time strictly necessary to reasonably establish and verify their condition, characteristics and size, with no signs of wear or dirt, in compliance with the following conditions:

  • the customer may only exercise their right of withdrawal in relation to products purchased in their own interests; the customer may not exercise their right of withdrawal in relation to a part of the product purchased (e.g. accessories, etc.);
  • the purchased product must be intact and returned in its original packaging in its entirety with all its parts (including packaging and any documentation and accessories: labels, tags, seals, etc.);
  • all shipping costs (and customs fees, if any) incurred in returning the goods will be borne exclusively by the customer;
  • until the goods have been received at the warehouse indicated by Alfredo Rifugio Srl the shipment shall remain the full responsibility of the customer;
  • Alfredo Rifugio Srl not be held responsible under any circumstances for any damage, theft or loss that occurs during or as a result of the return shipping.

Alfredo Rifugio Srl reimburse the customer for the full amount already paid within 14 (fourteen) days from withdrawal by way of a transfer of the debited amount, using the same payment method used by the customer for the initial transaction, unless agreed otherwise. In any case, the customer shall not incur any costs as a result of such reimbursement. Alfredo Rifugio Srl suspend the refund until receipt of the returned product or until the customer proves that they have correctly returned the product, whichever is first.

In any case, the customer will forfeit the right of withdrawal in cases where Alfredo Rifugio Srl ascertains that:

  • the returned product and/or its accessories and/or its packaging are not intact;
  • the product is missing its external packaging and/or the original internal packaging;
  • the product is missing any integral elements and/or accessories (for example fasteners, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, Alfredo Rifugio Srl return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product.


It is not possible to request an exchange or a refund of a customized product unless the goods are defective or do not comply with the order placed (article 5, paragraph 3, letter c of Legislative Decree No. 185 of 22/05/1999).